• White Facebook Icon

In Partnership with Laser Tag 2U

www.LaserTag2U.co.uk

Trading Under:

The Rogers Organisation Limited

86 Winslow Close,

Eastcote Pinner,

Middlesex

HA5 2QY

Frequently Asked Questions

Not everyone has run a laser tag party before, not everyone has combat experience, but we like to think we have the answers to some of your burning questions about lasertag…

You can look through the questions below, and just click for the answers. If you don’t see your question, please, contact us

How much does it cost?

It is very cheap!

LaserTag4Hire can be cheaper than taking your party to a fixed venue and it lets you run the party in your own style.

For details of pricing please see the prices section from the top menu

Is it safe?

YES!!!

Despite the name, our version of Laser Tag doesn’t use a laser at all! We use a system of infrared LED’s (the same as in your TV remote) and a glass lens

This means our equipment is totally safe to shoot at other players.

If you’d like to see the safety report from the manufacturer, then download this PDF{53kb}

Are they real guns?

NO!!!

Our Laser Tag guns or “phasers” are just toys. They do not fire any sort of projectile nor do they look like real guns so you’re safe to play outside with them.

Does it have to be dark to play?

No way!!!

Our laser tag equipment can be used in brightest daylight, in other words, night or day, rain or shine, indoors or outdoors.

How many people can play?

Everyone can have a go!!

We will supply you with 10 gaming guns or “phasers” which will easily last the day of your hire

This means that up to 10 players can play at once (5 vs 5). if you have more than 10 players in the party you have two options: 
1) Hire an Extra Party Box and you will receive an extra 5 guns, letting you play 8 vs 8.
2) Organise them into equal teams (of 5 or fewer players) and play a round robin style tournament. If you’re hiring for a weekend or more than one day, switch the guns off between games.

Are the players going to get dirty?

Not from the phasers

Laser Tag is a combat game like no other, there is no projectile, bullet or foam block firing through the air, that means no paint, no mess, no broken furniture or windows!

Kids (big and small) will do their best to survive, if that means diving in a muddy puddle, that means diving in a muddy puddle… We recommend that players wear old clothes and covered shoes to protect themselves.

How weather-proof is the equipment?

 

The equipment will stand up to most weather conditions

We’ve seen our kit used in all kinds of conditions from beautiful sunshine right through to freezing snow..

As with all electrical equipment it does not mix well with water, we certainly would not recommend swimming with it! But it will stand up to a good rain shower.

If it does rain on your party day (lets face it, this is Britain we’re talking about) just be sure to keep the guns in the dry when you’re not using them and please dry the gear before putting them away. 

Booking Questions 

How long before my event do I need to book?

Normally two weeks

However in certain circumstances we can do faster, if you’ve left it until the last minute, give us a call on 0208 707 7411 and we’ll do our best to help!

Can I extend a hire?

Yes.

You are more than welcome to hire for an extended period. We have weekly and monthly rates. Give us a call and we can advise you on what’s best to suit your needs.

When do I need to pay?

Normally a 50% deposit will secure your booking

Your balance is then due 10 days prior to your event. This may very depending on your shipping date. In any case payment is always required prior to shipping.

How long do the guns take to ship?

 

All of our equipment is shipped on a next day service with DPD and same day service with CANUGO.

We use DPD LOCAL + CANUGO to deliver our equipment all over the UK and have no problem in recommending their services.

Deliveries will be made between 0900 and 1700 the day before your hire is due to take place.

The equipment must be put back in its box(es) and ready to be collected the day after your event.

What if I'm not able to wait in all day?

 

Our courier team let you know when they’re coming!

If you give us your mobile number or email address before your hire pack is dispatched our courier team will send you a text message or email to let you know an estimated time of delivery (and collection). That means you don’t have to wait in all day!!! 

For an additional fee we’re able to have your equipment arrive before a certain time on your delivery day. We offer before 12.00 and before 09.00 as premium services depending on your location. If you need a definite time slot this can also be arranged

The equipment must be put back in its box(es) and ready to be collected the day after your event, your shipping labels will be included with your hire pack.

What happens if I miss the delivery?

You will need to contact the delivery company as soon as possible

If you’re having problems contacting them, let us know, and we’ll do our best to help you.

 

How do I send the guns back?

 

We’ll organise that for you

We’ll organise for the equipment to be picked up from the same address we used to deliver the equipment (unless you tell us another address)

All you have to do is put the kit back in the box and close it up.

How easy are the guns to transport?

Very easy indeed!

The boxes are easy to move. Each weighs approximately 15kg and is a nice manageable 40x40x45cm. You should be able to fit both boxes for a Great or Awesome Party Box in the boot of an average hatchback, like a Golf or similar. If not they will certainly fit on the back seats!

Technical Questions

What happens if I get confused?

 

We’re here to help!

You really shouldn’t get confused as its so an easy: Just turn key and go! If however in the very unlikely event you get into any trouble during your hire period then we’re always at the end of a phone, or you can drop us an email.

Inside the boxes with the equipment will be the contact number for our on call engineer who will be able to talk you through the equipment and any problems you have!

Call 24/7

How much space do I need?

You can play Laser Tag anywhere!

You can play in any space you have available! from back gardens to village halls and greens to sports pitches, the beach and beyond! We’ve seen our kit used in 2 up 2 down terrace houses with a small yard right the way up to big country mansions and estates…

Naturally laser tag can become a fast paced competitive game, the more room players have to move around the better

All of our guns are designed to not appear too much like a gun, so if you have permission from your local council, you could even run around in the park!

 

What happens if I break something?

Our kit is exceptionally strong

That said, we accept that accidents can happen! If the breakage is due to an accident, let us straight away by phone or email, don’t wait for us to get the equipment back and find out, we’ll think you were trying to hide something.

If you’ve hired equipment for more than one day (or a weekend) and we’re able to get a replacement out to you in time, we will do our best to do so.

When we get the equipment back we will assess the damage and, if we feel that the damage is unacceptable and has been caused by your neglect/misuse then you will be liable for the repair.

Can I change the settings?

 

Yes, there are “Advanced Features” if you wish to use them

Built within the phasers are many options. When the phasers are shipped they are locked into hire mode which means none of the option menus can be accessed thereby guaranteeing everything is simple to use right out of the box. However it is possible with the help of our team to use the advanced features such as:
 

  • Change the difficulty level to standard which means you can be tagged every second and aiming is harder

  • Change the difficulty to hard, where you can be tagged every ½ second and only get 3 hit points, this is very hard but does suit some styles of capture the flag games.

  • Change the emulation to something more realistic sounding than the default sci-fi option. There are 69 nine different emulations that can be selected

  • Change the game setting so that multiple games can happen in the same general vicinity without interfering with each other

  • Enable friendly fire so that players from the same team can tag each other.


Be warned configuring the phasers with this advanced options can cause them not to work properly together. We recommend that advanced options are discussed with our staff at the time of ordering and have our depot staff then preconfigure the right advanced options to suit before the goods are shipped. If you wish to access the advanced options after the goods are delivered please call our office. 0208 707 7411